Compensation policy for goods ship from Vietnam

1. Insurance Coverage

• Insurance Fee: 9% of the invoice value. 

• Coverage:

  • Full reimbursement for freight charges and 100% of the order value for lost shipments up to 40 million VND

  • Reimbursement for the value of damaged goods in case of breakage or partial damage

• Requirements:

  • Customers must provide a detailed list of goods in each package, along with the value of each type of good.

  • Customers must provide full legal evidence of damaged or broken goods (photographs or videos of goods before and after shipment) in case of loss or damage.

2. Non-Insurance Coverage

Customs Confiscation of Goods (Entire Package)

• Freight Reimbursement: For counterfeit goods and dietary supplements (customers must provide photos and videos upon receipt of goods),

• No freight or goods Reimbursement: For meat, eggs, milk, traditional medicine, batteries, bird's nest, nail polish, and liquids.

• Freight and 150,000 VND/kg Reimbursement for Confiscated Goods: For general goods, dried food, and cream cosmetics (customers must provide photos and videos upon receipt of goods) (amount not exceeding 40 million VND/MAWB).

Customs Confiscation of Goods (Partial Package)

• Freight Reimbursement: For partial confiscation of general goods, dried food, cream cosmetics, counterfeit goods, and functional foods. There is no reimbursement for other goods.

Empty or partially filled packages

• Freight Reimbursement: For general goods, dried food, cream cosmetics, counterfeit goods, and functional foods. There is no reimbursement for other goods.

Lost Shipments

• Freight and 150,000 VND/kg Reimbursement for Lost Goods: The company only reimburses for entire packages, not for the contents of lost packages (in the case of missing items within a package). Reimbursement is subject to the following limits: customers must provide photos and videos upon receipt of goods. (amount not exceeding 40 million VND/MAWB)

Damage Due to Extended Transit Time

• 5-10% Freight Reduction: The company may offer a 5-10% freight reduction depending on the case (not applicable for delays due to customs hold, objective issues such as pandemics, year-end backlogs, or situations where customers were informed in advance about potential delays).

Additional Notes

• The above policy is subject to change without notice.

• Customers are advised to carefully review the policy before shipping any goods.

• Customers should keep all documentation related to their shipment, such as the shipping receipt and any proof of value for the goods.